Return & Exchange policy
We want you to love your new look! If you’re not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.
Eligibility & Conditions
To be eligible for a return or exchange, items must meet the following criteria:
- Condition: Unworn, unwashed, undamaged, and free of odors (perfume, deodorant, smoke).
- Tags & Packaging: Original tags must be attached, and the clothing must be in its original packaging.
- Proof of Purchase: A valid order number or receipt is required.
Non-Returnable Items: For hygiene and safety reasons, the following items are final sale:
· Undergarments, shape wear and swimwear
· Clearance / Final Sale items
· Gift cards
Exchanges
- Size/Color Swaps: Standard exchanges for a different size or color of the same item are free of charge, subject to stock availability.
- Store Credit: If your preferred size is out of stock, we will issue store credit equal to the item's purchase value.
Shipping & Fees
- Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a damaged, defective, or incorrect item sent by us.
- Damaged or Incorrect Items: If you received a defective item or the wrong order, please contact us within 48 hours of delivery with photos.
Refunds
Once we receive and inspect your returned item:
- Approved Returns: Refunds will be processed back to your original payment method within 5–7 business days.
- Notes: Original shipping charges are non-refundable.
How to Start a Return
- Email our support team at enquiry.amulya@gmail.com with your Order Number and the reason for the return or exchange.
- Wait for our team to approve the return or exchange and provide shipping instructions.
- Pack your item securely and mail it back to us.